Model numbers: 1428, Arc Touch Mouse and 1447, Nano Transceiver v1.0. If Windows still fails to detect the device, the transceiver may be defective. 2 programmable buttons plus a programmable double-tap region within the scrolling. Connect the wireless transceiver to another port on the computer. Use the directional keys to search each menu for an option such as "USB Controller" or "USB 2.0." Select the option and use the "PgUp" and "PgDn" or "+" and "-" keys to configure the setting as "Enabled." Follow the on-screen instructions on the boot screen to access the BIOS. Restart the computer and boot into the setup program if Windows fails to detect the transceiver altogether. Windows should reinstall the device to the computer. Reconnect the Microsoft wireless transceiver after rebooting the machine. Disconnect the transceiver from the computer and then restart the PC. Look up the error code, if applicable, on the Microsoft Support site (see link in Resources) to find out how to resolve the issue.Ĭlick the "Driver" tab and then click "Uninstall" if no error message appears on the General tab. Check the General tab for an error message. Select the "Options" tab and then confirm "Allow Bluetooth Devices to Find This Computer" and "Allow Bluetooth Devices to Connect to this Computer" are selected.ĭeselect "Turn Off the Bluetooth Adapter" and then click "OK." From Hardware and Sound, click "Device Manager."ĭouble-click "Bluetooth Radios" and then double-click the wireless transceiver.
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